Terms & Conditions
We cover 3 Days replacement (except intake box or packet) for physical products sold on eraya.com.bd.
- Replacement request must be raised within 24 hours after getting the delivery.
- Refund is only applicable to the canceled order items due to product unavailability.
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met (check out below)
- Delivery of wrong product.
- Delivery of defective product.
- Delivery of the products with missing parts.
- Incorrect content on the website.
- For fresh Product(s) cannot be returned once received by the customer.
- Customers are requested to check the product before receiving the product(s).
- If you lose the box.
- If products are been used.
- If the products are damaged.
- If product parts are replaced.
- Delivery of the ordered items is subject to availability of the products at our vendor's depot/warehouse/store. eraya.com.bd authority may cancel any order within 7-10 working days if the stock of the ordered item(s) is temporarily unavailable.
- If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
- In the a case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-7 working days. Received Cashback amount will be adjusted with the refund amount.
- After confirming any order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, eraya.com.bd will charge an Online Gateway Transaction fee while disbursing the refund amount.
- Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.
Damages due to misuse of the product. In all cases the warranty will not be valid- If the blade and battery are damaged & Charger, accessories, Physical Damage part of the trimmer body!
• Incidental damage due to malfunctioning of product• Any consumable item which has been used or installed
• Products with tampered or missing serial.
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on eraya.com.bd
Trade License : TRAD/DSCC/060579/2020